Returns & Exchange Policy

Our Commitment

At JOHFIS LLC, we want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied with an eligible item, you may request a return or exchange subject to the terms and conditions below.

Accepting Returns — Terms and Conditions

Items may be returned within 30 days of receipt, provided they are in their original condition as shipped.

The following items are not eligible for return or exchange: custom-made or personalized items; items engraved or customized at the customer's request; items with the JOHFIS.com tag or identification label removed; items showing wear, use, alteration, resizing, or damage; items modified by a third party; special-order items unless agreed to by JOHFIS LLC in writing; and incomplete items or items missing original packaging, accessories, certificates, or documentation where applicable.

Shipping charges and customization, engraving, personalization, and other service charges are non-refundable. Items returned damaged, used, altered, or improperly packaged may be refused and returned to the customer.

Can I Return or Exchange a Customized Item?

Customized, personalized, engraved, or made-to-order items are generally not eligible for return or exchange because they are produced specifically according to the customer's instructions.

If an item has a manufacturing defect or was incorrectly customized due to an error by JOHFIS LLC, please contact us so we can review the issue and determine an appropriate resolution.

Returning Your Order Within 30 Days

To request a return or exchange, contact JOHFIS LLC through the contact information on JOHFIS.com before shipping your item. Once approved, follow the instructions provided by our customer service team.

Include your original order number or purchase confirmation; use the original packaging whenever possible; include all accessories, documentation, certificates, tags, and supplied materials; package the item securely; and use a trackable shipping service. For higher-value items, use appropriate insurance and signature confirmation.

JOHFIS LLC is not responsible for items lost, stolen, or damaged while being returned to us.

Return Shipping Address

Approved returns should be shipped to the return address provided by JOHFIS LLC when the return is authorized. Do not ship returns to the company's registered business address unless specifically instructed to do so.

Exchanges

To exchange an eligible item, contact us within 30 days of receipt and provide your original order number, the item you wish to return, and the item you would like to receive.

Exchanges are subject to availability. If the replacement costs more, you may be required to pay the difference. If it costs less, the applicable difference may be refunded according to our refund procedures.

International Returns

Customers returning items from outside the United States are responsible for applicable shipping and customs requirements, including return shipping charges, customs duties, import taxes, brokerage fees, customs-clearance charges, and other government-imposed fees.

JOHFIS LLC is not responsible for these charges. We recommend a reliable, trackable shipping service and insurance for the full value when appropriate.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact JOHFIS LLC as soon as possible. Provide your order number and, where applicable, photographs showing the item and packaging.

If the issue resulted from a JOHFIS LLC error or a covered defect, we may offer a replacement, exchange, repair, or refund as appropriate.

Refunds

Returned items are inspected for compliance with this policy. Approved refunds will generally be issued to the original payment method.

Please allow up to 7 business days after return approval for JOHFIS LLC to process the refund. Your bank, card issuer, or payment provider may require additional time to post it.

Original shipping charges, customization fees, engraving fees, and other non-refundable service charges will not be refunded unless required by law or the issue resulted from an error by JOHFIS LLC.

Orders Over 30 Days

Orders returned more than 30 days after receipt are generally not eligible for return or exchange unless required by applicable law or approved by JOHFIS LLC.

Excessive Returns

JOHFIS LLC reserves the right to monitor return activity and take appropriate action against excessive or abusive behavior, including unusually frequent returns, consistently high return rates, repeated high-value returns, or returns involving misuse, fraud, or abuse.

Where permitted by law, JOHFIS LLC may restrict or refuse future orders from customers whose return activity is abusive or fraudulent. This does not apply to legitimate returns caused by defects, incorrect shipments, or JOHFIS LLC errors.

Important Notice

Nothing in this policy limits rights or remedies available to consumers under applicable federal, state, or local law.

For questions about returns or exchanges, contact JOHFIS LLC through JOHFIS.com before sending an item back.

JOHFIS LLC · Wyoming, United States · Website: JOHFIS.com